Help

You get a booking link and a short reference. The link opens your trip page, which carries everything you need for the day: when it leaves, where you meet, who is going and what you paid.

Keep the link. It is how you reach that booking again.

No. You can book without signing in, and your booking link is how you get back to the trip.

Signing in with the same number gathers your trips together in one place, so you are not hunting through messages for a link.

Reading out at the meeting point. It is how the operator finds you on their list.

It is not a password. It is safe to say out loud, and it is not what opens your booking: your link is.

Some experiences are booked instantly because Yuvoy holds seats on them. Others are a request: the operator answers first and you pay only once they accept.

A request shows you the time the operator has to answer by. Nothing is charged while you wait.

Yes. The total on the checkout screen is everything. Nothing is added after it.

Some operators take payment on the day rather than online. Your trip page shows the amount to bring and says to hand it to the operator at the meeting point.

The money goes to them, not to us, and there is nothing to pay before you arrive. That line disappears once the operator records that they have taken it.

Open your trip and choose the cancel option. Before you confirm anything, you are shown exactly what would come back to you.

The terms are the ones frozen onto your booking when you made it, so they are the ones you agreed to and cannot change afterwards.

Not every booking can be cancelled by the traveller directly. When that is the case the app does not show a button that would fail.

Message us here, or talk to your operator from the trip itself, and a person will sort it out.

If the departure moved after you booked, cancelling refunds you in full.

Your trip page shows any note the operator has sent about the change.

Rebooking is a fresh booking rather than a silent move, so the price you see when you rebook is the price you pay.

Ask for it again with the number you booked with. It arrives the same way it did the first time.

For your privacy the app answers the same way whether or not that number has a booking, so nobody can use it to find out who booked what.

Yes. An upcoming or running trip has a conversation with the business on it, so you are talking to the people actually running that trip and they can see which booking you mean.

Invite them from the trip. An invitation gives that person their own place in your party.

That is different from sharing the link, which shows whoever you send it to everything about your booking, meeting point included.

Codes last a few minutes and each new one replaces the last, so if you asked twice only the newest works.

If you are trying to reach a booking rather than sign in, you do not need a code at all. Ask for your booking link instead.

Under Saved, from your account.

Signed in, they are kept on your account, so they are there on any phone you sign in on. Saved while signed out, they stay in that browser until you sign in, and then they move to your account.